Privacy Policy | EcoHaven Homes

EcoHaven Homes ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect the information you provide when using our website and services.

Information We Collect

When you submit our booking form, we collect:

Your name (first and last)
Email address
Phone number
Project details (type of project and timeline)

We collect this information solely to schedule your free estimate and communicate with you about your project.

How We Use Your Information

We use the information you provide to:

Contact you to schedule your project estimate
Send appointment confirmations and reminders
Provide the services you requested
Send marketing communications, only if you have opted in

SMS / Text Messaging

If you opt in to receive text messages, the following applies:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent. This policy applies to any sharing that would be otherwise permitted.

Message frequency varies based on your interaction with us.
Message and data rates may apply. Check with your mobile carrier for details.
You can opt out at any time by texting STOP to the number from which you received a message. You will receive a single confirmation message and no further texts will be sent.
For help, text HELP or contact us at info@myecohome.ca or 250-878-7649.

We collect SMS consent separately for marketing messages and appointment/service-related messages. You may opt in to one, both, or neither.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating our business (such as our CRM platform), but only to the extent necessary to perform those services. These providers are obligated to protect your data.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet is 100% secure, but we take commercially reasonable steps to protect your data.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Opt out of text messages by texting STOP

To exercise any of these rights, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

EcoHaven Homes
West Kelowna, BC
Phone: 250-878-7649
Email: info@myecohome.ca

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.